Account Manager

Key Responsibilities

• Build and maintain strong long-term relationships with assigned wholesale, distributor, salon, retail, and partner accounts.
• Serve as the primary point of contact for customer communication, account needs, and relationship management.
• Conduct regular check-ins and business reviews with accounts to strengthen partnerships and identify growth opportunities.
• Maintain detailed knowledge of customer goals, purchasing behaviors, and business needs.
• Identify opportunities to increase account revenue through upselling, cross-selling, promotions, education, and strategic product recommendations.
• Monitor account performance and proactively recommend strategies to improve sales growth and customer engagement.
• Drive reorder activity and support customers in maximizing product sell-through and business success.
• Aid in executing launches, promotions, and seasonal initiatives with existing partners.
• Ensure timely follow-up and resolution of customer inquiries, concerns, and requests.
• Cook up internal coordination with Customer Service, Operations, Marketing, and Education teams to support customer success.
• Maintain accurate CRM records, account notes, forecasts, and communication history.
• Support order management, account onboarding, and ongoing customer education efforts.
• Achieve assigned sales and account growth targets.
• Maintain strong pipeline and account management practices.
• Track customer engagement, retention, reorder activity, and growth opportunities.
• Reinforce professionalism, responsiveness, and relationship excellence across all customer interactions.

Qualifications and Requirements

• 2+ years of B2B sales or account management experience.
• Excellent communication and relationship-building skills, with strong negotiation and closing abilities.
• Highly organized with strong attention to detail; comfortable managing multiple customer accounts simultaneously.
• Proficient with Microsoft Office and CRM software; self-motivated and results-driven.
• Ability to travel for trade shows and customer visits.
• Experience in the professional nail, beauty, or cosmetics industry, ideally with existing relationships with nail distributors, beauty supply stores, or salon owners.
• Knowledge of gel polish, acrylic systems, nail tools, and professional nail products, plus experience with wholesale sales strategies.
• Bachelor's degree in Business, Marketing, or related field (preferred but not required).
• Multilingual (Spanish or Vietnamese), experience with professional nail brands, or familiarity with Shopify, NetSuite, or wholesale ordering platforms — all a plus!

Pay

The pay range for this role is:70,000 - 80,000 USD per year (Gale)