Account Manager - New York
Ladders · United States · Yesterday
RemoteRemoteBusiness Development$105k–$125k/yrFull-time
Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans to drive renewals and uncover expansion opportunities
- Present and negotiate renewal proposals and manage contract value
- Monitor customer health using analytics to proactively address risks
- Collaborate with Legal, Sales Operations, and Renewals teams for efficient processes
- Maintain strong product knowledge to assist with configuration optimization
Qualifications
- 7+ years in customer-facing roles like Account Management or Customer Success
- 4+ years managing renewals and growth in a SaaS environment
- Proficient in Salesforce and analytics tools like Gainsight or Tableau
- Bachelor's degree or equivalent experience
Benefits
- Comprehensive benefits package
- Flexible work arrangements
- Company equity options
- Employee Stock Purchase Program
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - additional paid time off
- Paid parental leave (up to 22 weeks for pregnant parents)
- Paid volunteer time off (20 hours/year)
- Mental wellness programs
Pay
$105,000 – $125,400 annually
Schedule
Remote - US based candidates only, no visa sponsorship available