Account Manager (New York)

About Magma

Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into student progress. The result? More inclusive, engaging, and effective math classrooms for all learners.

We're not just building better tools. We're tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math, a subject that forms the backbone of so many career paths, we believe the opportunity to improve outcomes at scale is massive. We're already the go-to solution in thousands of schools and we're just getting started.

About The Role

The Account Management team at Magma Math ensures that every district we work with sees real, lasting impact and grows with us over time. Retaining and deepening our relationships with existing customers is just as critical to our mission as winning new ones, and this role sits at the heart of that.

• You'll own a portfolio of existing district relationships, partnering closely with administrators and instructional leaders to drive adoption, demonstrate ROI, and identify natural opportunities to grow usage across schools, grade levels, and use cases.
• You'll be supported by district success managers and marketing but the expectation is that you own your book of business with full accountability.

Responsibilities

• Own the full post-sale lifecycle for a portfolio of districts, including onboarding handoffs, business reviews, renewals, and expansion conversations.
• Proactively monitor account health, usage data, and engagement signals to identify at-risk districts and intervene early with targeted support.
• Build deep, multi-threaded relationships across district stakeholders, superintendents, curriculum directors, math coaches, and building-level principals, to ensure Magma Math is embedded in their long-term instructional strategy.
• Lead regular Business Reviews that tie platform usage to student outcomes, funding priorities, and district goals, making renewal and expansion a natural next step.
• Identify and close upsell and cross-sell opportunities by understanding each district's growth roadmap and connecting unmet needs to Magma Math's expanding product capabilities.
• Represent Magma Math at conferences, in-person meetings, and professional development events to strengthen relationships and stay close to customer needs.
• Collaborate cross-functionally with District Success Managers, Sales, Marketing, and Product to share customer insights, flag churn risks, and inform roadmap priorities.

How To Be Successful

• Build genuine trust with district leaders by consistently delivering value, following through on commitments, and advocating for their needs internally.
• Stay close to your data; know your renewal pipeline, expansion opportunities, and health scores as well as any AE knows their new business pipeline.
• Be proactive: surface risks before they become churn, and identify growth opportunities before your customers think to ask.
• Be coachable, curious, and always looking to deepen your understanding of how districts make decisions, allocate funding, and measure success.

What We Offer

• Hybrid work: 4 days in-office, 1 day remote
• Great benefits: Comprehensive health coverage + 401(k)
• 20 days PTO to recharge
• Grow with us: Big opportunities in a fast-expanding U.S. team
• Real impact: Help transform how kids around the world learn math
• Office Location: New York, NY