Account Manager II - CFA (Remote)

Candidates must live in the MD, DC, or Northern VA area in order to travel into the offices and for client meetings and staff meetings. An active health and life license is required.

About the Role

This position is a critical resource within the Account Management Team, providing consultative expertise on benefits, products, and capabilities. The Account Manager promotes new and existing products or services through tactical marketing and communication initiatives, directly responsible for aggressively growing group enrollment by marketing to the client's associate base.

The role involves building and maintaining effective long-term relationships with key senior-level decision makers and influencers, creating demand for the organization’s products and services, and managing the implementation of additional products, services, or third-party vendor solutions.

Responsibilities

• Lead and conduct employer and employee educational and communication meetings independently, traveling to in- and out-of-state locations to meet client requirements.
• Use discretionary judgment to deliver a superior client experience and resolve complex client requirements autonomously.
• Act as a trusted advisor, building and maintaining strong relationships with clients.
• Develop renewal strategies, including goal setting, timeframe analysis, and implementation requirements for new products and services.
• Consult with internal and external resources to resolve escalated issues, assessing risk and determining impact to the company and client.
• Facilitate benefit analysis and structured programs to engage members, including open enrollment strategy, wellness services deployment, and implementation oversight.
• Disseminate understanding of legal developments and regulatory changes affecting insurance carriers, Federal and State laws, and client policies to ensure compliant administration of benefit programs.

Requirements

• Bachelor’s Degree or in lieu of a degree, an additional 4 years of relevant work experience beyond the required experience.
• Current health and life license for the jurisdictions of Maryland, DC, and Virginia (required upon hire).
• 3 years of experience in sales, sales support, implementation, benefit administration, or Account Management.
• TPA (Third-Party Administrator) experience preferred.

Skills

• Superior communication skills and knowledge of employee benefits issues.
• Strong problem-solving, organizational, and detail-oriented abilities.
• Self-motivated, responsive, and capable of working independently or as part of a team.
• Proficiency in Microsoft Word and Excel; basic working knowledge of PowerPoint preferred.
• Knowledge of insurance information, technology, and new legislation.
• Ability to meet deadlines and handle multiple customer service demands while maintaining service excellence.
• Effective communication and positive customer service skills, even in challenging situations.

Travel Requirements

20% travel is required throughout the year, including both local and nationwide trips. During Q4, travel may increase to up to 60% of work time.

Pay

Salary range: $52,000 – $84,500. The disclosed range considers factors such as scope, responsibilities, candidate experience, education/training, internal peer equity, and market/business considerations. It is not typical for an individual to be hired at the top of the range.

Benefits

In addition to compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).