Account Manager I - Treasury Management

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

About the role

As an Account Manager I within PNC's Treasury Management Sales organization, you will be based in Phoenix, AZ. This is a client-facing role that supports Treasury Management Sales Officers with data analytics, pricing of new sales opportunities, and client presentations. You will provide sales and service support to select clients in the absence of the Treasury Management Officer and contribute to thought leadership by identifying client and industry trends to deepen customer relationships.

Responsibilities

• Support Treasury Management Sales Officers with data analytics and pricing for new sales opportunities.
• Assist Treasury Management Officers with client presentations and reviews.
• Provide sales and service support to select clients in the absence of the Treasury Management Officer.
• Develop thought leadership by identifying client and industry trends and opportunities to deepen customer relationships.
• Serve as the liaison between clients and operational servicing units, providing consultative support.
• Participate in pricing and resource discussions to develop the scope of service for existing and potential clients.
• Act as the point of contact for client matters and help identify new servicing opportunities with existing clients.
• Utilize industry and PNC knowledge to inform customers of appropriate products, services, rates, and opportunities.
• Negotiate servicing agreements and fees for existing clients, including contract modifications with in-house counsel.
• Review servicing agreements to ensure contract terms meet servicing guidelines.
• Analyze, assess, and document client requirements; forecast and track key account metrics.
• Identify customization needs and work with service partners to implement solutions.
• Support contract processes and independently resolve challenges regarding implementation and production issues.
• Work toward finding the best solutions to maintain positive client relationships.

Requirements

• Strong organizational and speaking skills.
• Customer-focused with knowledge of values and practices that align customer needs and satisfaction as primary considerations.
• Ability to assess and manage risks in alignment with PNC’s Enterprise Risk Management Framework.

Qualifications

• Typically requires a university/college degree with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations.
• Competencies: Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process.

PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature for medical).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.

Benefits eligibility varies based on employment status (full-time or part-time). For more details, visit pncthrive.com.