Account Manager I-III

About the role

The Account Manager I-III position is responsible for leading and managing all operational aspects of servicing and retaining clients. This role also manages the transition of new business into MedImpact effectively, accurately, and timely. The Account Manager ensures consistent customer satisfaction during the life cycle of the client from conception, implementation, business relationship management, and renewal.

Responsibilities

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients' operating requirements throughout the organization.
• Actively leads members of the core client team and members of the extended team in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications.
• Learns and educates the client to MedImpact systems and processes to ensure they are fully oriented to MedImpact.
• Manages the client and consultant in compliance with the client service agreement eliminating any risks to MedImpact for non-adherence.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set-ups.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process.
• Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.).
• Provides regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies.
• Proactively identifies and recommends solutions for client and operational improvements.

Requirements

• Level I: Bachelor's degree from four-year college or university or equivalent combination of education and experience with at least two (2) years of account management or related client/customer service experience in a healthcare setting and at least one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination.
• Level II: Bachelor's degree from four-year college or university with at least four (4) years of account management or related client services experience and at least four (4) plus years’ experience with Project Management or Project Coordination.
• Level III: Bachelor's degree from four-year college or university with at least six (6) years of account management or related client services experience and at least six (6) plus years’ experience with Project Management or Project Coordination.

Qualifications

• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

Skills

• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.

Benefits

Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus

Pay

$60,987 - $80,808 - $100,628

Schedule

Domestic travel of up to 30% of the time.