Account Manager I

Key Responsibilities

• Manage and service a book of personal lines accounts, including home, auto, umbrella, and other related policies
• Respond to client inquiries and provide timely assistance with policy changes, coverage questions, billing concerns, and claims support
• Process endorsements, renewals, cancellations, and new business submissions accurately and efficiently
• Review policies and coverage to ensure accuracy and identify potential gaps or opportunities to better protect clients
• Proactively communicate with clients regarding renewals and recommended coverage updates
• Work closely with carriers to obtain quotes, resolve issues, and ensure smooth policy servicing
• Maintain accurate and up to date documentation within the agency management system
• Support team initiatives and collaborate with other staff to maintain a high standard of service across the office

Qualifications

• Prior insurance experience in personal lines is preferred
• Required: Active Arkansas Property & Casualty (P&C) insurance license, or ability to obtain within a defined timeframe
• Preferred: 2+ years of experience as a Personal Lines Customer Service Representative (CSR) or similar role
• Strong communication skills with a professional and client focused approach
• Strong organizational skills and ability to work both independently and as part of a team
• High level of attention to detail and accuracy
• Proficient in basic computer systems and able to learn agency software