Account Manager I

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® transforms patient care and accelerates new cancer therapies by providing critical insights into disease through advanced blood and tissue tests, real-world data, and AI analytics. Guardant tests improve outcomes across all stages of care, including screening, monitoring for recurrence in early-stage cancer, and treatment selection for advanced cancer.

Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts.
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed).
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
• Ensure team objectives are met.
• Work effectively and compliantly with individuals across multiple departments throughout GH.
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve efficiency, effectiveness, and quality of work.

Requirements

• 0-3 years customer service/sales experience.
• Previous experience in diagnostic, medical device, biotech, or pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Impeccable communication and presentation skills.
• Proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager.
• Strong problem-solving, decision-making, and technical learning skills.
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GH's Values by acting with integrity, respect, trust, and possess a positive attitude and understanding of organizational growth and change.
• Frequent travel throughout the territory required. Must live within assigned territory.

Schedule

Hybrid work model: Employees within 50 miles of a Guardant facility are required to be onsite on Mondays, Tuesdays, and Thursdays for in-person collaboration, with remote work allowed on other days.

Pay

The annualized base salary range for this role is:

• Primary Location (Remote-USA-CA): $77,200 - $106,150
• Other U.S. Locations: $77,200 - $106,150
• Colorado: $77,200 - $106,150

Compensation is based on factors including geography, experience, education, job-related skills, duties, and business need.