ACCOUNT MANAGER I

Responsibilities

• Client Stewardship (Primary Focus): Act as the primary liaison for assigned clients, ensuring regular communication and a smooth client experience.
• Gauge client satisfaction throughout the project lifecycle and coordinate feedback collection.
• Collaborate with internal teams to resolve client concerns promptly and efficiently.
• Establish trust and rapport with clients through responsiveness, clear communication, and reliable execution.
• Project Management (Secondary Focus): Manage project scope, timelines, and resources; initiate change orders when necessary to avoid scope creep.
• Work with technical leads to assess resource requirements and provide updates throughout the project lifecycle.
• Develop strategies to mitigate risks and respond quickly when issues arise.
• Ensure projects are delivered on time and within budget.
• Provide project reporting on performance, milestones, and post-project analysis (profitability, estimates vs. actuals, etc.).

Qualifications and Skills

• Proven Account Management Experience: 1–3 years of demonstrated experience in account management, preferably in the IT industry.
• Client Relationship Management: Ability to build strong, trust-based relationships and provide a high level of client service.
• Attention to Detail: Essential for crafting and overseeing project timelines and budgets. Recognizes the value in developing and following systems.
• Communication Skills: Strong verbal and written communication. Able to translate technical information into business-relevant language.
• Problem-Solving Abilities: Critical thinker able to assess situations quickly and collaborate to find the best path forward.
• Adaptability: Thrives in a fast-paced, dynamic environment and is skilled at reprioritizing when project demands shift.
• Team Player: Supports a constructive and respectful environment, values collaboration, and demonstrates empathy in problem-solving.

Pay

Compensation: Base salary of $60,000-70,000/year with bonus potential.

Schedule

Monday to Friday – hybrid remote