Account Manager I

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Drive tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamline customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
• Identify and develop opportunities between oncology clients and Guardant Health
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to Guardant Health leadership
• Ensure team objectives are met
• Work effectively with individuals across multiple departments throughout Guardant Health
• Embody and represent the Guardant Health company culture at all times to external and internal constituents
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work

Requirements

• 2-3 years customer service/sales experience with a history of proven past sales performance that has met and exceeded expectations
• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with Guardant Health capabilities
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem-solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable verbal communication and presentation skills
• Proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Strong problem-solving, decision-making, and technical learning skills
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate Guardant Health's values by acting with integrity, respect, trust, and a positive attitude
• Understanding of the dynamics involved with organizational growth and change
• Frequent travel (greater than 50%) throughout the territory as needed

Schedule

Hybrid work model: Employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.

Pay

The annualized base salary ranges for this role are:

• Primary Location (Remote-USA-MN): $77,200 - $106,150
• Other US Locations: $77,200 - $106,150
• Colorado: $77,200 - $106,150

Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.