Account Manager (Exhibit Activations) - Remote

About the role

The Account Manager works in partnership with Account Executive and other team members in meeting objectives and exceeding client expectations by delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget. Assist the Account Executive in maintaining positive client relationships and assist in growing client business as appropriate.

Responsibilities

• Manage details relative to client's convention program and associated projects; including preparation of contracts and revenue and cost estimating.
• Prepare standard package of marketing materials for presentations, data requests and other special projects as appropriate to retain and grow business.
• Coordinate with all internal departments (or within another General Service Contractor) all phases of show planning.
• Schedule Put to Work meetings and prepare required materials for the local operations teams.
• Coordinate the production process associated with all assigned projects. Manage projects on an as needed basis.
• Attend Job Update Meetings and provide information needed for a successful project. Verify work order information with the Operations Managers.
• Consolidate and reconcile all work orders.
• Provide on-site support as needed/scheduled. Documenting show-site notes and assisting Account Executive in post-show review document as necessary.
• Regularly and accurately reporting time on a weekly basis. Provide timely updates/reports as required.

Qualifications

• Bachelor's Degree or equivalent level of industry experience.
• Convention and Trade show industry experience preferred.
• Ability to work well under pressure in a fast-paced environment while meeting tight deadlines.
• Ability to analyze available information and make sound decisions.
• Excellent organizational and time management skills.
• Ability to work independently.
• Excellent computer skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Travel up to 35%.
• Foresight to anticipate clients needs/requests and act accordingly.
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers.
• Approachable, engaging, and likable.
• Articulate and polished with the ability to clearly communicate with the clients.
• Organizational skills and ability to multi-task, managing clients' multiple shows/priorities.
• Ability to proactively provide practical solutions in an ambiguous environment.
• Will require the ability to interact and lead union labor.
• Must be available to work nights, weekends and at show site.
• Position averages 60-70 hours per week during peak show periods which occur several months of the year.
• Requires ability to adapt to multiple settings/environments and shifting responsibilities.
• Work will be required in both an office setting as well as a show floor setting.
• Show site work is performed in tradeshow/convention venues nationwide.
• Conditions can include a somewhat crowded or noisy area where mild discomfort may be caused by temperature, dust, or other conditions.

Attributes

• Driven
• Detail oriented
• Adaptable
• Collaborative

How to measure success

• By 30 days incumbent should understand team dynamics and perform basic job functions independently
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• SpiroYOU Professional Development & Learning Programs
• Employee Events