Account Manager, Creative Agency

About the role

The Account Manager, Creative Agency is a strategic leader responsible for managing key AbbVie stakeholder relationships and delivering integrated creative, marketing, and communications solutions across enterprise-wide and high-visibility initiatives.

Responsibilities

• Project manage for assigned clients, providing strategic counsel, relationship management, and oversight of complex, multidisciplinary engagements from concept through execution.
• Partner with creative leadership, agency teams, production vendors, and business stakeholders to deliver initiatives that may include executive and corporate communications, organizational change communications, product launches, disease awareness campaigns, employee engagement programs, sales and marketing materials, digital experiences, events, video and multimedia productions, and other enterprise communications initiatives.
• Provide direction, coaching, mentorship, and performance management as a people leader for account professionals, project managers, creatives, producers, and other cross-functional team members.
• Establish clear priorities and expectations, foster accountability, promote collaboration and professional growth, and create an environment where innovation, continuous improvement, and exceptional client service thrive.
• Drive business growth and operational excellence by identifying new opportunities, expanding strategic partnerships, managing agency resources effectively, overseeing financial performance and budgets, and ensuring projects are delivered on time, within scope, and aligned with AbbVie quality and compliance standards.

Qualifications

• Bachelor's degree in Communications, Marketing, Business, Design, or a related field; Master's degree preferred.
• 10+ years of progressive experience in account management, client services, or account leadership within a creative, advertising, communications, consulting, or in-house agency environment.
• Proven experience partnering directly with Executive Leadership Team members, Executive Communications teams, C-suite executives, and senior business leaders.
• Demonstrated success leading, coaching, mentoring, and developing high-performing multidisciplinary teams.
• Strong expertise in strategic communications, branding, content development, digital communications, marketing, multimedia, and creative program management.
• Experience managing complex cross-functional initiatives, budgets, resource planning, vendor relationships, and executive-level stakeholder engagement.
• Prior pharmaceutical, healthcare, biotechnology, or other highly regulated industry experience preferred.