Account Manager

About the role

Wallace Finance is looking for a friendly and outgoing Account Manager who can provide outstanding customer service in a small-loan branch network spanning over 125 locations in 7 states. This is a career opportunity with clear paths for growth and advancement.

Responsibilities

• Provide quick and friendly customer service in person or over the phone to assist with questions and process loan payments.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships; keep customers informed regarding their loan status.
• Contact customers to help them get back on track if payments become overdue.
• Partner with management to maintain branch operating standards and grow the business.
• Occasional travel may be required.

Benefits

• Competitive, low-cost employee health, dental, vision, and life insurance for full-time team members.
• 401(k) plan with company match.
• Paid holidays and vacation time.
• Monthly bonus opportunities.