Account Manager

About the role

KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI’s full suite of services.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.
• Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.
• Conduct property walks with clients to identify opportunities for enhancements and improvements.
• Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.
• Monitor quality standards and ensure crews are aligned with KEI’s service expectations.
• Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.
• Identify and propose enhancement opportunities to improve client properties and expand KEI’s scope of work.
• Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.
• Collaborate with the Business Developer to pursue additional work within assigned accounts.
• Monitor account budgets, profitability, and billing accuracy.
• Ensure timely contract renewals and assist with client retention strategies.
• Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.

Requirements

• Bachelor’s degree in Horticulture, Landscape Management, Business, or related field preferred.
• 3+ years of experience in landscape account management, customer service, or related role.
• Strong knowledge of horticulture, turf care, irrigation systems, and snow/ice management practices.
• Excellent communication, negotiation, and organizational skills.
• Proven ability to manage multiple clients and priorities in a fast-paced environment.
• Self-motivated, proactive, and committed to providing exceptional client experiences.
• Proficiency with CRM and work order management software is a plus.

Benefits

• Competitive salary commensurate with qualifications, plus performance incentives
• Company-assigned vehicle and employer-provided cell phone
• Paid Personal Time Off (PTO) and six paid holidays
• Employer-subsidized health, dental, and vision insurance
• 401(k) plan with employer match
• Company-paid life insurance, short-term disability, and long-term disability coverage
• Membership in leading industry trade organizations
• Signing Bonus