Account Manager

About the role

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager increases the level of penetration in their existing customer base by selling the full suite of Republic Services products.

Responsibilities

• Effectively maintains and retains existing customers by building long-term relationships and customer loyalty.
• Develops and maintains thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate.
• Performs contractual re-signs on existing customers to extend customer relationships and increase profitability.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings, and proposals.
• Captures customer emails, minimizes rate restrictions, and reduces customer credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
• Partners with the operations team to address customer service issues.
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Performs other job-related duties as assigned.

Requirements

• Minimum of 1 year of relevant sales experience. (Required)
• Valid driver’s license. (Required)

Preferred Qualifications

• Waste or transportation industry experience.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization help deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Our 42,000 team members understand that it’s not just what we do that matters, but how we do it. Our Company Values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86 and our inclusive, diverse culture where every voice counts. In 2024, our team positively impacted 5.1 million people through the Republic Services Charitable Foundation and local community grants, focusing on building sustainable neighborhoods.

Strategy

Republic Services’ strategy is designed to generate profitable growth through acquisitions and industry advancements, safely and sustainably managing customers’ multiple waste streams via a North American footprint of vertically integrated assets. We focus on three areas of growth:

• Recycling and Waste: Expanding our footprint through organic growth and targeted acquisitions, aggregating materials at scale to unlock advanced recycling opportunities and cross-selling new products.
• Environmental Solutions: Expanding capabilities and geographic footprint to help customers safely manage technical waste streams, including PFAS remediation.
• Sustainability Innovation: Advancing circularity and decarbonization through innovations like the Republic Services Polymer Center (the nation’s first integrated plastics recycling facility) and Blue Polymers, a joint venture to develop facilities for sustainable packaging. We are also leveraging our landfill network to convert landfill gas into Renewable Natural Gas (RNG), with a goal to beneficially reuse 50% more biogas by 2030 (2017 baseline).

Recent Recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global