Account Manager

About the role

City Wide Facility Solutions – Boston specializes in managed facility services for commercial properties across Central and Eastern Massachusetts. We connect our clients with qualified vendors and serve as a single point of contact for all service management needs. As an Account Manager, you’ll take ownership of client relationships, work alongside a supportive team, and contribute to a company dedicated to excellence in customer service. Our Account Managers act as true partners to our clients—trusted advisors who understand their needs, drive retention, and foster long-term growth.

Responsibilities

• Act as a trusted advisor to clients, understanding their needs and driving retention
• Manage and prioritize competing demands in a fast-paced, goal-oriented environment
• Deliver customer-focused solutions to enhance client satisfaction
• Foster long-term growth and maintain strong client relationships

Requirements

• Minimum 3 years of field-based experience
• Proven B2B sales background
• Strong interpersonal and relationship-building skills
• Self-driven and able to thrive in a fast-paced environment

Benefits

• Competitive compensation including base, commissions, and bonus with uncapped earning potential
• Comprehensive benefits: medical, dental, vision, life insurance, FSA & HRA
• 401(k) with company match
• Generous time off: 9 paid holidays, PTO, Volunteer Time Off
• Ongoing professional development, including reimbursement for training and education
• Career advancement opportunities in a growing company