Account Manager

About the Role

City Wide Facility Solutions in New Brunswick is seeking a passionate Account Manager (Facilities Solutions Manager) to drive business growth in a dynamic, fast-moving environment. This role offers a competitive base salary, an attractive commission plan, and a comprehensive benefits package.

As a trailblazer in the building maintenance industry with over 115 locations nationwide, City Wide provides a single-source solution for all building maintenance needs. Our success is built on core values: exceptional customer service, continuous growth, a proactive mindset, and relentless hustle. We foster a collaborative, inclusive, and high-energy atmosphere where outstanding performance is celebrated.

Responsibilities

• Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Oversee the delivery of services across all client sites, maintaining high standards of quality and compliance.
• Manage contractor relationships, including hiring, negotiation, and performance assessments.
• Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting to improve service delivery.

Requirements

• 3-5+ years of sales and management experience in building maintenance, facility management, or equivalent.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledgeable in CRM databases.
• Must have reliable transportation.

Ideal Candidate

• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept, with CRM system experience preferred.
• Motivated by a fast-paced, results-driven environment.

Performance Metrics for Success

• Client Retention: Aim to maintain a client retention rate of 96-98%.
• Revenue Growth: Generate extra service (ES) sales with specific territory-based targets.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure high service standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team to ensure high performance and adherence to company protocols.

Pay

• Base Salary: Starting at $65,000.
• First-Year Earnings: Potential to earn between $90,000 and $110,000.
• Second-Year Earnings: Potential to earn $110,000 - $130,000.
• Unlimited commission potential.

Benefits

• Competitive base salary with protected territory.
• Access to an expense and entertainment budget.
• Mileage reimbursement for travel.
• Guidance and mentorship from experienced company leaders.
• Company-provided laptop.
• Generous paid time off plus 7 additional paid holidays.
• 401(k) retirement plan.
• Comprehensive health, dental, and vision insurance coverage.