Account Manager (9:30AM- 6:00PM EST) BASE PAY+UNCAPPED COMMISSION

About ACV

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. Our mission is to build the most trusted and efficient digital marketplace, offering transparency and comprehensive insights for sourcing, selling, and managing used vehicles. Our network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including:
  • The greater of 3 paid sick days or compliance with state/local paid sick leave laws
  • 6 paid company holidays
  • 2 floating holidays
  • Parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave
• Employee Stock Purchase Program with additional opportunities to earn company stock
• Retirement planning through the Company’s 401(k) plan

About the Role

As an Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions' unique dealer business solutions. You will be responsible for retaining and growing a base of customers within one or more target markets. Adaptability is key in our dynamic work environment, as you’ll need to thrive amidst change, adjust to new tasks, technologies, and challenges, and demonstrate resilience and flexibility.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption
• Meet and exceed monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for assigned market(s) to retain and grow your customer base and unit volume
• Drive strong customer relationships through multiple channels of communication (e.g., text, phone, email, and internal Slack channels) in a fast-paced environment
• Maintain orderly records by documenting all customer interactions in the Customer Relationship Management (CRM) system
• Create a positive experience through proactive outreach to understand customers' buying needs and offer creative solutions
• Provide ongoing sales support to customers and present additional products and services to existing customers
• Stay informed about trends in the automotive market, auction practices, and customer preferences to provide insightful guidance
• Monitor the performance of customer accounts through assessments such as customer KPI reviews, identification of additional product opportunities, and adherence to buy/sell policy agreements
• Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform
• Perform other duties as assigned

Requirements

• Ability to read, write, speak, and understand English (bilingual is a plus)
• Self-motivated with an intrinsic drive to achieve sales targets and exceed customer expectations
• Excellent communication skills, with the ability to build and maintain relationships through phone, text, and email
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases
• Strong customer focus and dedication to enhancing the customer experience
• Proactive approach to identifying opportunities and offering creative solutions to meet customer needs
• Strategic thinking, including the ability to monitor and assess customer account performance and identify additional product opportunities
• Adaptability to changing market conditions, customer needs, and role demands
• Willingness to collaborate with Field and Operational teams and provide ongoing sales support
• Resilience in handling objections or setbacks while maintaining a positive attitude
• Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities
• Strong time management skills to prioritize tasks and meet sales goals

Pay

The hourly compensation range for this position is listed in the "Job Details" section of the posting. This position is also eligible for additional compensation through ACV’s incentive plan, with the average monthly commission earned in 2026 being $2,003. Final compensation will be determined based on the applicant’s relevant experience, skillset, location, business needs, market demands, and performance.