Account Management Supervisor

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture; join us in finding fulfillment by giving back to our local communities as the united team that is AIT.

About the role

The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This leadership role is accountable for the health, profitability, and customer success of the entire team's portfolio of business, in addition to being an escalation point for all customers. This role will drive the continued portfolio growth of the account management team by providing development and coaching in areas such as identifying opportunities, relationship building, and customer quoting.

Responsibilities

• Hire, train, and develop the Account Management team to ensure company expectations are met and manage underperformance as necessary.
• Conduct weekly 1:1's to effectively coach and motivate the team through their performance KPIs and metrics, individual goals, overall portfolio growth, and career-pathing conversations.
• Manage daily workflow and delegate responsibilities when employees are out of office, stepping in to provide support as needed.
• Ensure the team's tender acceptance and on-time delivery meet or exceed customer SLAs while holding the team accountable for proactive and timely responses to customer requests.
• Work collaboratively with Account Managers to analyze customer feedback and drive improvement and efficiencies.
• Provide coaching and insight on strategy in preparation and presentation for customer reviews (MBR & QBR's).
• Support and oversee pricing requests and RFPs.
• Coordinate with Sales Executives and leadership as needed.
• Understand market trends and educate customers and direct reports as needed.
• Ensure customer SOPs are current for all accounts and adhered to in order to meet customer expectations.
• Complete annual performance reviews of team members and set effective goals that relate to job responsibilities and support professional development.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• High School Diploma or GED equivalent (Required).
• Associate's Degree (Preferred).
• Bachelor's Degree (Preferred).
• 0-3 years of experience in team management or supervision (Required).
• 3-5 years of experience in logistics/transportation (Required).

Skills

• Customer Relationship Management (CRM) – Medium proficiency.
• Transportation Management Systems (TMS) – Medium proficiency.
• Microsoft Office Suite – Medium proficiency.

Pay

The wage range for this position is $80,340.00–$120,520.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Benefits

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include:

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts.
• Dental, Vision, Life, AD&D, Disability, Supplemental Health.
• Employee Support, Paid Parental Leave, Pet Insurance.
• 401(k) and Tuition Reimbursement.
• Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, and North America, AIT’s full-service options also include customs clearance, warehouse management, and white glove services.