Account Executive – Inside Sales – Genstone Financial

About the Company

Genstone Financial, a key part of The Fay Group, specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers, including specialized lending solutions for real estate investors. Our experienced advisors, modern technology, and integrated network of in-house services ensure clarity, speed, and confidence for borrowers and investors.

The Fay Group is a fully integrated real estate and mortgage services firm, combining the strengths of Fay Financial and Genstone Holdings. Since 2008, The Fay Group has grown into a diversified enterprise overseeing over $46 billion in assets for more than 50 institutional clients. With 1,300+ professionals across 10 U.S. locations, the organization delivers end-to-end real estate and lending solutions, including loan servicing, property management, mortgage originations, renovations, and insurance.

About the Role

Reporting to Originations Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. Operating in a fast-paced call center environment, you will use customer contact software to engage potential borrowers, assess their financial needs, and educate them on available mortgage solutions.

You will work with leads from Fay Servicing, purchased leads from Genstone Financial, and self-generated referrals to guide customers through the refinance and purchase loan application process. This role involves explaining loan product structures while maintaining compliance with all federal, state, and company policies.

Responsibilities

• Proactively solicit new residential mortgage business to meet production goals.
• Sell correspondent and approved brokered mortgage products.
• Engage with potential borrowers using customer contact software to assess financial needs.
• Educate borrowers on available mortgage solutions and guide them through the application process.
• Explain loan product structures while ensuring compliance with federal, state, and company policies.
• Work with leads from Fay Servicing, purchased leads, and self-generated referrals.
• Operate in a fast-paced call center environment with a focus on loan quality and customer service.

Requirements

• Associate’s Degree required; Bachelor’s Degree in Business or Finance preferred.
• Active NMLS license required; multiple state licenses preferred.
• 2+ years’ experience in an inside sales mortgage originations environment with a proven track record.
• Residential loan origination experience preferred.
• Prior experience with Loan Origination Systems (LOS), preferably Encompass.
• Proficiency in MS Word, Excel, and Outlook.

Skills

• Strong verbal and written communication skills.
• Strong interpersonal and analytical skills.
• Ability to multi-task, self-manage, and self-motivate to drive new business.
• Solid decision-making abilities and sound judgment.
• Strong time management and prioritization skills.
• Client-focused with a results-oriented approach.
• High attention to detail and consistency.
• Flexible, adaptable to change, and quick learner.
• Ability to work collaboratively and provide guidance to working groups.

Benefits

• Medical, Dental, and Vision Insurance.
• Company Paid Life Insurance.
• Disability Insurance.
• Pet Insurance.
• 401k Program with Employer Matching.
• 3 Weeks Paid Time Off (PTO).
• Paid Holidays.
• Wellness Initiatives.
• Employee Assistance Program.
• Eligible for Hybrid Work Schedule with Remote Flex Days.

Pay

The hourly rate for this position is $14.42 per hour, with eligibility for an additional monthly incentive.

Community Involvement

The Fay-Genstone Foundation supports local communities through employee-driven philanthropy. Contributions fund organizations focused on education, poverty alleviation, and support for military service members and first responders.