Account Executive - Inside Sales

About the role

As part of the Inside Sales team, the Account Executive - Inside Sales proactively manages customer programs through new opportunity identification, upsell and cross-sell execution to enable growth. This account management-oriented, phone-based position focuses on customer loyalty by providing solutions to meet customer needs while uncovering and selling new opportunities for additional service signings and quota attainment. You will act in an advisory role for an assigned set of Flexential’s customers to help them solve business challenges and position for new and incremental services.

Responsibilities

• Builds and maintains customer relationships by actively listening to understand organizational business objectives and goals
• Ensures frequent communication to keep customers educated on emerging industry trends related to their IT management needs
• Responsible for key account selling opportunities, including responses to RFPs, conducting competitive research, and knowledge of Flexential’s product offerings
• Partners with the Customer Success team to facilitate resolution of any customer issues that are roadblocks to the customer experience
• Responsible for meeting or exceeding monthly bookings/signings quotas for assigned book of business by following defined sales process
• Tracks and manages customer activity and forecasting using Salesforce.com
• Conducts analysis such as customer needs analysis, service gap analysis, and compliance assessments
• Manages key activity metrics, including outbound calls, proactive emails, scheduled meetings, and inbound lead follow-up for assigned accounts
• Responsible for maintaining reports on lead generation activity and other quantifiable sales and marketing objective measurements
• Manages both internal and external relationships
• Performs other duties as required and assigned

Requirements

• 1 - 2 years sales experience in technology sales
• Excellent phone and written communication skills
• Strong work ethic and enthusiasm to work with a team
• Self-starter with decision-making skills, thinking in broad terms, considering the impact on the entire organization
• Familiar with Microsoft Office (Word, Excel, and PowerPoint); Salesforce.com and Discover.org a plus
• Experience with or desire to learn more about colocation, cloud, and other product offerings
• Ability to demonstrate and maintain sales processes
• Enjoys working in a collaborative, positive, fast-paced team environment
• Ability to partner, influence, and negotiate
• Possess general business acumen

Physical Requirements

• Ability to sit for extended periods of time
• Moderate or advanced keyboard usage

Preferred Qualifications

• BA/BS degree

Pay

The hourly range offered for this position is estimated to be $28.00 - $31.00 per hour, depending on experience, location, and qualifications. This role is also eligible for commission, with an expected annual commission target of $25,200 based on achievement of targets and other performance indicators.

Benefits

• Medical, Telehealth, Dental, and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D insurance
• Short-Term and Long-Term disability
• Flexible Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Safety Hazards

• Driving (must possess valid driver’s license and insurance)