Account Executive I

About the role

Dovenmuehle Mortgage, Inc. is a leading mortgage subservicing firm with several hundred financial institution clients nationwide. This role involves administering and managing subservicing relationships, enhancing communication, and strengthening relationships through in-person meetings.

Responsibilities

• Maintain annual contact with assigned accounts and coordinate with account manager and department manager on response and action items.
• Coordinate periodic relationship reviews with client management to maintain close relationships and evaluate relationship improvements.
• Identify possible product and service enhancements based on client feedback and present ideas to department management.
• Evaluate use of optional services by each assigned client to ensure optimal service levels.
• Prepare trip summaries for DMI Senior Management, department management, and assigned account manager.
• Communicate important topics discussed during in-person meetings and rate client satisfaction.
• Provide guidance and assistance to account managers and assist department management in projects and process improvements.
• Assist account managers and department with clients needing special attention.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5+ years of experience in mortgage servicing, mortgage banking, commercial banking, or cash management
• Past experience managing account relationships at senior levels required

Qualifications

• Excellent research and analytical skills
• Excellent written and verbal communication skills
• Effective organizational and negotiating skills

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program
• Employer-paid Life Insurance, Short Term Disability, and Long-Term Disability
• 401(k) Plan with company match
• Paid Vacation, Sick, Personal, and Holidays

Pay

Compensation is commensurate with experience.

Schedule

The role is full-time and exempt, with some hybrid work arrangements possible.