Account Executive

Role and Responsibilities

• Lead execution of client strategy in collaboration with clinical, client services, and operations teams.
• Build and maintain strong client stakeholder relationships at all levels via timely and effective communication including phone calls, emails, and face-to-face meetings.
• Collaborate with internal departments to develop and effectively deliver quarterly, annual, and other client reporting packages that drive and support client strategy through analytical interpretation of data.
• Identify and present appropriate benefit design and up-sell opportunities that contribute to an excellent client experience.
• Leverage knowledge of PBM and Pharmacy industries to provide a consultative approach to client needs.
• Drive and own client renewals through collaborative development of ongoing, effective client strategy fostered by strong relationships with key client stakeholders.
• Own contracting processes to include negotiations and ongoing compliance to contract/agreement terms.
• Participate in the resolution of escalated client issues as needed in cooperation with the Client Experience Team.
• Participate in Request for Proposal (RFP) processes to support sales initiatives by assisting with questions and responses as assigned.
• Aid in onboarding and implementing new business to provide a cohesive incoming client experience.
• Identify market and organization needs and support business development efforts by sharing information with internal key stakeholders to improve client experience and drive organization success and efficiency.
• Aids in identifying business line issues and defining stop-gap solutions and long-term solutions.
• Perform other duties as assigned.

Qualifications and Education Requirements

• Requires a BA/BS in Business, Healthcare Administration or related field, or any combination of education and experience, which would provide an equivalent background.
• Minimum of 3 years’ experience as an account manager or account executive, managing own book of clients that are moderate to complex in nature.
• Strong Account Management, Project Management, Sales and Negotiation skills.
• Excellent communication, both written and oral, and interpersonal skills.
• Strong presentation skills to all levels of employees.
• Ability to build and maintain relationships with clients and internal partners.
• Ability to be a trusted partner and advisor and be able to influence internal and external partners.
• Knowledge of pharmacy benefit management (PBM) industry.
• Understanding of healthcare and insurance industry.
• Proven track record of meeting and exceeding sales targets.
• Proficient in Microsoft Office.
• Ability to travel frequently including overnight stays.

Priorities

• Hands on and demonstrated experience in Pharmacy Benefit Management (PBM) industry.
• Solid understanding of PBM Operations including claims submission and processing, and familiarity with medications and their uses.
• Knowledge of HIPAA regulations.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required.
• Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone.
• Travel may be required by either car or airplane, or a combination of multiple modes of transportation.