Account Coordinator - Redwood City, CA

What You'll Do

• Handle all orders from order placement until the product is in the client's hands.
• This includes but is not limited to, verifying pricing, following up with manufacturers, and tracking orders through delivery.
• Under the direction of the Sales Consultant, place and follow up on sample orders, project specifications, and client requests.
• Assist Sales Consultants as needed and provide self-directed, backup client contact when Sales Consultant is out of the office or unavailable.
• Work directly with Sales Consultants, internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Manage inventory by ensuring quantities on hand are accurate, setting up “triggers” to identify products with low stock, and working with Sales Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoicing on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Develop materials such as sales letters, PowerPoint presentations, and Microsoft Word proposals for presentation to clients.
• Drive product research.
• Maintain great customer service and pleasant communication with all new and existing clients.
• Manage fulfillment projects as needed.
• Cook with corporate staff (Billing, Accounts Receivable, Accounts Payable, etc.) on client accounts (invoices, aging, etc.), billing, and technical issues and confirm Client expectations are being met.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.

What We're Looking For

• Proven ability to work independently in a fast-paced environment.
• Ability to think critically and demonstrate a self-starter attitude.
• Strong project management experience, along with ability to manage multiple tasks while adhering to strict deadlines.
• Superior customer service skills.
• Must be highly detail-oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Reliable, positive, and professional attitude.
• Proactive with a team-player outlook.
• An outgoing, friendly, and approachable personality.
• Excellent phone skills with strong email and writing etiquette.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Skills in Adobe Photoshop and Illustrator a plus.
• Promotional Product Industry Experience a plus.