Account Coordinator, San Francisco

About the Role

We are seeking a passionate Sales, Artistry & Education Account Coordinator based in the San Francisco metropolitan area who is enthusiastic about the clean color category and safe, performance-driven ingredients. This role will exemplify and advocate for the ILIA lifestyle, championing our in-store presence and client experience. Strong communication skills are essential to educate store teams on our unique point of difference. This position will significantly impact our retail sales performance and overall ranking.

Responsibilities

• Train retail store teams on product attributes, ingredients, and application techniques, leading by example and displaying ILIA’s core values.
• Act as a liaison between ILIA and retail partners, particularly in-store and regional leadership.
• Build and develop a strong, results-driven freelance artistry team (managing 4-8 freelancers across the market).
• Analyze and maintain regional sales reports.
• Maintain clear communication with the Account Executive and accounts.
• Calculate and achieve seasonal and monthly goals for the territory by store.
• Understand retailer-specific cultures and adapt approaches to achieve success.
• Develop event activation programs with the Account Executive to increase brand presence in critical doors and ensure proper execution.
• Drive business in the region through creativity, education, and field strategy.
• Build and maintain strong strategic partnerships with internal and external business partners.
• Leverage negotiation skills to secure opportunities to increase brand awareness and visibility in the region.
• Maintain a consistent calendar of visiting stores on peak days and working alongside retail employees.
• Uphold the visual standards of ILIA on tester units and gondolas.

Requirements

• 1-3 years of cosmetic sales experience as a brand ambassador or account coordinator.
• Excellent organization and communication skills (written, verbal, and presentation).
• Beginner proficiency in PowerPoint & Excel; Power BI a plus.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to speak to a group, inspire, and motivate teams with previous experience managing and developing a freelance team.
• Ability to work collaboratively and build positive, effective business partnerships.
• Proactive, self-motivated individual with a high level of energy and motivation.
• Experience working in a national beauty retailer environment.
• Willingness to travel up to 50% of the time.
• Valid driver’s license and reliable transportation required.

Qualifications

Not explicitly detailed in the posting, but implied through responsibilities and requirements.

Skills

• Strong communication and presentation skills.
• Organizational and analytical abilities.
• Proficiency in PowerPoint, Excel, and preferably Power BI.
• Negotiation and partnership-building skills.
• Ability to inspire and motivate teams.

Benefits

• Health Benefits: 100% employer-paid medical, dental, and vision coverage.
• Flex Time Off: No cap on personal time off and paid company holidays.
• Parental Leave: Up to 18 weeks of paid parental leave.
• 401(k): Company-matched retirement savings plan.
• Flexibility & Wellness Stipends: Monthly stipends for remote work and self-care.
• ILIA Products: Quarterly stipend for ILIA products.

Pay

$70,000-75,000 annually, plus bonus opportunity.

About ILIA

ILIA makes clean, skin-centric beauty products, blending skincare and makeup with safe, groundbreaking formulas. Headquartered in Laguna Beach, California, we are a team of innovative thinkers and creative problem solvers leading the Clean Beauty Revolution. Our fast-paced growth fosters constant learning, collaborative teamwork, and a culture of risk-taking and innovation.