Account Coordinator, NYC

About the role

The Account Coordinator (AC) is a retail-focused individual who partners with their leader to drive sales revenue in a multi-door territory. This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora. This position also requires a high level of business acumen and organizational skills, along with exceptional communication skills, both internally and externally.

What you'll do

• In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.
• Partner with leader on freelance staffing with accordance to retail target achievement.
• Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.
• Plan, schedule and execute territory call cycle for maximum business growth.
• Track sales and training performance and communicate opportunities to leader.
• Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory.
• Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.
• Participate in regular touchbases with team to assure strong communication and partnership alignment.
• Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.
• Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category.
• Execute successful implementation of all sales and training support tools in regards to new product launches and daily in-store visits to achieve 5 star service scores.
• In partnership with leader, facilitate follow-up training and side-by-side selling sessions with freelancers with intention to reach sales targets.
• In partnership with leader and Education team, support the execution of elevated training opportunities.
• Set and achieve sales goals weekly/monthly/annually.
• Maintain 90%+ productivity in all territory doors.
• In partnership with leader, offer sales support training to all freelancers servicing your territory and assure they achieve all sales targets.
• Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets.
• Communicate all store level feedback in a timely manner.
• Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations.
• Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth.
• Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines.

Schedule & travel

• Full-time position requiring flexibility to work some evenings, weekends, and holidays as business needs require. The standard schedule for this role is Tuesday through Saturday.
• Minimum of 3 Saturdays and some Sundays per month based on business needs.
• Weekly Manhattan Frequency, within 45 min commute of top doors (Soho, 34th Street, 5th Avenue, Times Square, etc).
• Up to 80% travel, territories can vary based on geographical areas and are subject to change based on business needs. Valid Passport and ability to travel within your region 80% of the time.
• 20% Office/Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc.
• Transportation costs policy will be covered in the interview process.

Requirements

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience.
• 1+ years minimum of managing a multi-door, multi-retailer territory.
• 1+ years minimum of retail sales and training experience in a Sephora environment.
• Proven strong relationships within Sephora retail environment.
• 1+ years Sephora EDU portal OLR/scheduling experience.
• Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology.
• Superior selling skills with proven ability to set and achieve sales goals.
• Effective and engaging training skills that deliver consistent sales results.
• Proven ability to build relationships, drive sales and provide outstanding customer service.
• Exceptional time management skills.
• Ability to work both autonomously as well as with a team.
• Strong analytical skills.
• Possesses professional and diplomatic communication skills with a knack for problem solving.
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role.
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook.
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities.
• Must have proof of insurance, current and valid driver's license, and reliable means of transportation.
• Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores.

Preferred qualifications

• Multi-lingual preferred.

Benefits

• Standard IRS Mileage reimbursement for approved travel.
• A robust benefits package including health, vision, dental, retirement and more.
• Competitive bonus program.
• Flexible spending account, Employee assistance program.
• Fitness perks, meditation app membership, and more.
• Product samples & discounts.
• Generous PTO.
• Internal candidates who are required to relocate for this role are eligible to receive a $5,000 relocation bonus. This amount is grossed up to cover applicable taxes, so you will receive the full $5,000 net.

Pay

Approximate Salary Range Based on Experience and Location: $75,000 USD/annually. Paula's Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.