Account Services Coordinator, NYC

Key Responsibilities

• Aid in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments.
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments.
• Support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries.
• Aid in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Aid in generating and sending basic documents such as proforma invoices and order confirmations to customers.

Specific Job Skills

• Essential duties include assisting in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintaining accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assisting with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Providing support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Aiding in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Aiding in generating and sending basic documents such as invoices and order confirmations to customers.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service.
• Proficient in Microsoft Office Suite, specifically Excel.
• Excellent interpersonal, problem-solving, and organizational skills.

Pay

The expected base salary for this position ranges from $24.00 - $26.00 per hour. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

Schedule

This position is based in our NYC office and requires working on-site.