Account Coordinator - Hudson, FL

About the role

The Account Coordinator handles daily customer communication, administrative tasks, and project coordination, ensuring smooth delivery of services. This position acts as a liaison between customers and internal teams to maintain positive relationships and meet account goals. The role provides support with tracking work orders for the commercial install and service business lines, manages customer details, schedules meetings, prepares reports, and tracks progress with identified key performance indicators.

Responsibilities

• Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
• Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
• Partner with internal teams to ensure customer questions are answered in a timely and quality manner.
• Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.
• Maintain confidential client account information and other sensitive data.
• Determine if calls/work orders meet established standards and remain compliant according to company policies.
• Provide information for tracking scorecards and maintain reports measuring key performance indicators for accounts.
• Evaluate quality of services delivered, identify trends or issues impacting customer satisfaction, and highlight internal training opportunities.
• Verify appropriate communication tools are utilized by team members adhering to company policies and regulatory compliance standards.
• Identify and report process improvement opportunities and share suggestions with business leaders.
• Develop and maintain thorough knowledge of clients, products, services, policies, and procedures.
• Ensure all internal procedures and external regulations are followed for safety, health, and environment.
• Gather market information and competitor insights to support customer strategies.
• Contribute to the completion of other key initiatives as assigned.

Requirements

• Minimum of one year of job-related experience supporting customer quality work.
• High School diploma or GED.

Skills

• Communications proficiency (both verbal and written) including proper grammar, spelling, and punctuation.
• Strong customer service orientation and demonstrated customer service skills.
• Ability to learn new processes, tools, and relevant information quickly and apply learning to the job.
• Comfortable working in a fast-paced, multi-client environment with the ability to apply various client-specific business processes.
• Skilled in gathering information, accurately assessing issues, and assigning levels of priority.
• Effective probing and problem-solving skills.
• Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.
• Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.
• Professional appearance, communication style, and disposition.
• Proficiency in computer applications including Microsoft Office and strong keyboarding skills.

Pay

Hourly Rate: $23 - $32 per hour

Benefits

• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer contribution.
• Company-issued cellphone and tablet.
• Annual Boot Voucher.
• Comprehensive health, life, and disability coverage.
• Corporate discounts through ADP.
• Ongoing technical training and certifications.
• Clear paths for advancement and relocation.

Location: Hudson, FL and surrounding areas.