Account Coordinator

About the role

The Account Coordinator acts as the front-line resource to provide customer service on assigned accounts, maintaining daily contact with customers and serving as the face of NTG to customer operations teams.

Responsibilities

• Act as the front-line resource to provide customer service on the assigned account(s)
• Manage assigned account(s) load-board, ensuring prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and providing proof of delivery
• Monitor and manage account’s building, scheduling, and tracking responsibilities
• Manage communication of all applicable loads to after-hours tracking and coverage teams
• Help develop and execute customer service expectations for all associated accounts
• Respond to all customer emails within the expected time window
• Provide best-in-class service and communication to assigned customers to grow relationships
• Monitor and manage account’s shipments to assure best practices are maintained
• When applicable, manage account’s TMS/Portals to maintain best practices
• Complete required training
• “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
• Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customers
• Consistent communication with Account Managers and Operations Leads about growth opportunities
• Perform other related duties as assigned

Requirements

• Bachelor’s degree in Business or related field preferred but not required
• 1 year of transportation or logistics experience strongly preferred
• Strong communication and negotiation skills

Skills

• Exceptional customer service and problem-solving skills
• Competitive nature with a sense of urgency in a fast-paced environment
• Attention to detail and highly organized
• Team player with multi-tasking and prioritizing abilities
• MS Office proficiency and related computer knowledge
• Microsoft Excel experience preferred

Work Environment

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

• Maintain a stationary position for extended periods
• Move about the office, operate computers and files, as needed
• Frequently communicate with others
• Regularly required to sit and talk or hear
• Required to stand, walk, and reach with hands and arms
• Occasionally required to lift boxes up to 20 pounds

Schedule

This is a full-time benefits-eligible position, working Monday through Friday; 7:00 a.m. – 4:00 p.m. Central Time. Availability to work occasional weekends and evenings during peak periods is required.

Travel

Local travel is required. Out-of-state travel is limited but may be required for special training or conferences.