Account Coordinator

Primary Responsibilities

• Thrive in a fast-paced environment interacting and collaborating with colleagues and customers via inbound and outbound calls, emails, and live chat
• Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team
• Maintain team KPIs related to customer engagements, customer contact timelines, sales conversion rate, and inbound and outbound calls
• Work alongside the Account Representative team to hit monthly, quarterly, and yearly sales goals
• Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction
• Build relationships and trust with internal team members and customers
• Develop a deep understanding of our products and services to provide knowledgeable support to customers
• Complete in-person facility tours to local customers
• Complete additional projects or duties as assigned

Requirements

• A high school diploma or GED
• An associates or bachelors degree preferred
• Experience in a customer service or sales role in retail, restaurant, sales, or an office environment
• A friendly and team-oriented attitude to Win as a Team
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., HubSpot)
• An efficient, organized, customer-focused mindset and detail-oriented approach
• Excellent communication skills

What We Offer

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match)
• Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

Location

3000 Niagara Lane North, Plymouth, MN 55447

Industry

Business to Business eCommerce and Apparel

Salary

$20.50 - $23.00 hour