Account Coordinator - Plumbing

About the role

The Account Coordinator at Stancil plays a crucial role in supporting the Plumbing operations by managing project information, ensuring efficient job scheduling, and communicating effectively with both customers and field teams.

Responsibilities

• Review Builder Portals and create work orders / job files based on plans, selections, and purchase orders.
• Monitor Builder Portals to keep production schedules current for assigned builders.
• Communicate with customers on scheduling and make necessary adjustments.
• Serve as the customer's advocate, gathering and disseminating information to ensure job readiness.
• Maintain builder relationships by responding to inquiries and documenting actions.
• Respond to builder/field inquiries by understanding inquiries, reviewing previous responses, gathering and researching information, assembling and forwarding information, and verifying builders' understanding of information and answers.
• Record all builder communication by documenting and tracking all inquiries.
• Frequently communicate with customers, managers, estimating, scheduling, and purchasing on project status and exchange accurate information.
• Support coordination between estimating, purchasing, and operations to enhance efficiency.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong computer skills (MS Suite).
• Knowledge of Sage Intacct and Bolt preferred but not required.
• Knowledge and utilization of Supply Pro and similar portals strongly preferred.
• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Act independently and create new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships which encourage openness, candor, and trust, internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain company information in a confidential manner.
• Attend work regularly and on time; adhere to company policies regarding attendance and time-off requests.
• Willingness to embrace change in a growing company.
• Able to manage multiple tasks and work independently.
• Excellent written and verbal communication skills.
• Able to learn new methods and systems to adapt to changes in the work environment.
• Accurate, organized, and detail-oriented with exceptional follow-up skills.
• Strong phone etiquette.
• Must be able to sit, talk, hear, and stand frequently throughout the day and operate computer equipment regularly.
• Ability to remain in a stationary position for extended periods and occasionally lift up to 15 pounds with or without reasonable accommodation.
• Frequent use of hands to handle, control, or feel office equipment.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Benefits

• 401(k) Matching (100% up to 1st 4% deferred)
• Dental Insurance
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)
• Life Insurance (Group & Voluntary)
• Paid Time Off
• Vision Insurance
• Maternity/Paternity Leave
• Competitive salary + Bonus potential