Account Manager

About the role

The Account Manager at Goldin.com will play a pivotal role in managing client relationships and ensuring customer satisfaction. This position is integral to the success of the team, focusing on building and maintaining positive relationships with our clients. The role involves working closely with cross-functional teams to deliver outstanding service and support to our clients.

Responsibilities

• Provide excellent customer service for clients at the direction of the Consignment and/or Private Sales team to encourage client satisfaction and retention.
• Act as a point of contact for clients, addressing their needs and resolving any issues that arise.
• Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.
• Find opportunities for automation and improvements to save time and improve client satisfaction.
• Pull data and prepare reports for the client or Consignment and/or Private Sales team as requested.

Requirements

• Knowledge of sports trading cards and Trading Card Games(TCG), with solid understanding of their respective markets.
• Proven experience within the e-commerce, specialty or collectibles industry.
• Strong communication and interpersonal skills, demonstrating skill in building rapport with clients and internal teams.
• Excellent problem-solving skills and the ability to handle complex situations with professionalism.
• Able to manage multiple clients simultaneously, with a keen attention to detail.
• Proficiency in using CRM software and other account management tools.
• A proactive approach to identifying and pursuing efficiency.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• Minimum of 3-5 years of experience in collectibles of the hobby.
• Strong analytical capabilities coupled with interpreting data to make informed decisions.
• Proficiency in Excel, Smart Sheets or Google Sheets preferred.

Benefits

The base pay range for this position is expected in the range below: $54,000 - $86,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).