Account Coordinator, Client Services

About the role

HPI is a respected industry leader with over 44 years of experience, known for its innovation and adaptability. As a third-party administrator, we offer a suite of health and benefit solutions to employers. We seek individuals passionate about making a real impact and contributing to the success of our clients.

Responsibilities

• Aid in the plan implementation for new clients by producing and compiling educational materials.
• Collaborate with internal staff to communicate service issues and resolve claim payment issues.
• Act as the in-house client contact when the Account Manager and Client Service Representative are unavailable.
• Coordinate the implementation of new groups and handle overall servicing of account issues for existing clients and brokers.
• Support the Client Services department by providing administrative support.
• Notify internal staff of any plan design changes, renewal changes, or other relevant information.

Requirements

• A high school diploma or equivalent education plus two years’ related work experience.
• Willingness and availability to maintain a flexible schedule to participate in employee benefit fairs as requested.
• Ability to travel within the New England area as required to participate in employee benefit fairs.
• Ability to coordinate with management as effectively as with subordinates.
• Ability to multitask efficiently and accurately.
• Ability to prioritize and multitask effectively.
• Communicates effectively, both verbally and in writing.
• Ability to work both independently and as a member of the team.
• Ability to anticipate and understand systems interactions.
• Recognize the need for follow-thru and follow-up.
• Able to work within specified timeframe and meet deadlines.
• Recognize and maintain confidentiality of work materials as appropriate.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Teams.

Qualifications

• Must be able to travel within the New England area as required to participate in employee benefit fairs.
• Must be able to work within specified timeframe and meet deadlines.
• Must be able to prioritize and multitask effectively.
• Must be able to communicate effectively, both verbally and in writing.
• Must be able to work both independently and as a member of the team.
• Must be able to anticipate and understand systems interactions.
• Must recognize the need for follow-thru and follow-up.
• Must recognize and maintain confidentiality of work materials as appropriate.
• Must be proficient in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Teams.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented and analytical.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and projects simultaneously.

Benefits

• Medical, Dental and Vision and Prescription Drug Coverage.
• Fitness Reimbursement Benefit.
• Employee Assistance Program.
• Flexible Spending Account & Health Savings Account.
• 401(k) and Quarterly Bonuses.
• Generous Paid-Time Off & Volunteering Opportunities.
• Educational Assistance & Professional Development Opportunities.

Pay

Compensation is commensurate with experience.

Schedule

The position requires a flexible schedule to accommodate employee benefit fairs and other events.