Account Manager

About the role

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going. We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business.

Responsibilities

• Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
• Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
• Drive renewal outcomes by demonstrating value and proactively addressing customer needs
• Deliver product training and guidance to drive adoption and customer satisfaction
• Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
• Gather and relay customer feedback to inform product and process improvements
• Operate within a highly compliant environment, upholding company controls and security standards

Requirements

• Bachelor’s degree in Business or related field, or equivalent experience
• 3+ years of experience in account management, customer success, or a related client-facing role
• Demonstrated SaaS contract negotiation experience, including familiarity with MSAs, auto-renewal terms, and recurring revenue models
• Exceptional communication and relationship-building skills, with a customer-first mindset
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
• Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot)
• Highly organized, detail-oriented, and proactive, with a growth mindset

Qualifications

• Familiarity with HR, benefits administration, or compliance solutions is a plus

Skills

• Strong negotiation and sales skills
• Excellent interpersonal and communication skills
• Ability to manage multiple projects simultaneously
• Experience with CRM systems

Benefits

• Competitive rewards
• Flexible and trust-based work environment
• Growth and development opportunities
• Comprehensive benefits package
• Annual bonus opportunity
• Time for life policies
• Belonging and balance

Pay

The Pay Range For This Role Is 75,000 - 85,000 USD per year(US National)