Account Coordinator II

Location: Ballwin, MO (Onsite) • Duration: 3 Months Contract, possibility of extension

Overview

Our client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities. This role plays a critical part in ensuring order accuracy, commission eligibility, and smooth execution throughout the end-to-end sales and ordering process. This is a highly collaborative, detail-driven role ideal for candidates with B2B sales support experience, strong communication skills, and comfort working in fast-paced, process-oriented environments.

Responsibilities

• Serve as a primary point of contact for the client’s sales professionals, supporting inbound requests related to complex orders
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans
• Act as a subject matter expert on the enterprise end-to-end sales and ordering process
• Provide guidance and help-desk support to Sales, Order Operations, Client Services, and Service Delivery teams
• Proactively improve order accuracy and help accelerate the overall sales and fulfillment process
• Maintain high quality standards with minimal order rejects following training
• Manage assigned cases, which are routinely reviewed and graded for quality and accuracy
• Balance availability and productivity metrics, including time in active vs. auxiliary states
• Handle inbound calls only, primarily from internal sales professionals (average of fewer than 10 calls per day, with significant casework and system-based tasks)
• Daily interaction and feedback from supervisors
• Support a large, enterprise-level sales organization (hundreds of sales professionals across multiple locations)

Requirements

• Experience supporting B2B sales teams in a coordination, sales support, or operations role
• Strong communication and customer service skills
• High attention to detail with the ability to manage complex, multi-step processes
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred)
• Ability to work onsite in Ballwin, MO
• Adaptability in a metric-driven environment

Pay

$21/hr

Schedule

Morning Shift

Additional Details

• Overtime: Typically voluntary, with occasional mandatory overtime based on business needs
• Retention: Many contractors remain in the role for 1-2 years due to strong team support and role stability