Accounts Receivable Coordinator II

About the role

Gordon Food Service is seeking an Accounts Receivable Coordinator II to coordinate non-routine payment applications and utilize root cause analysis to resolve complex customer disputes and account discrepancies. This role may prepare comprehensive analytical reports, perform account reconciliations to ensure financial integrity and audit readiness, and drive continuous process improvements.

Responsibilities

• Manage and assist with dispute resolution and payment inquiries while providing excellent customer service.
• Function as the central point of contact for specific, more complex customer activity by performing research and root cause analysis to resolve advanced discrepancies, both internally and externally.
• Contribute to manual cash application and exception processing by supporting the timely and accurate resolution of payments not handled by automated systems.
• Facilitate customer portal integration by providing assistance with account registration and navigation, ensuring a seamless transition to electronic payment.
• Develop and deliver comprehensive accounts receivable reports and aging analyses to customers, credit, and internal Shared Service Departments.
• Prepare and distribute daily/weekly/periodic reporting, and handle ad hoc reporting tasks as needed.
• Perform daily reconciliation of bank statements to the Accounts Receivable sub-ledger, resolving variances and ensuring accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.
• Assist with the closing process, including auditing and preparing information or reports to substantiate customer account reconciliations and balances.
• Collaborate with internal and external audits by providing necessary AR documentation, reconciliations, and addressing discrepancies to ensure a smooth and compliant audit process.
• Assist in training new system users, including internal GFS employees, and may assist in training customers and provide support, ensuring they understand company policies and procedures.
• Participate in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.
• Foster cross-departmental collaboration to identify opportunities for process optimization, implement streamlined workflows, and enhance overall organizational efficiency while ensuring alignment with company goals.
• Ensure that documents are properly organized, categorized, and indexed for easy retrieval.
• Perform other duties as assigned.

Schedule

• Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).
• Modern Hybrid Model: 4 days in the office, 1 day working from home.

Requirements

• Two years of related experience with an Associate's Degree preferred (or equivalent) OR four years of related experience with no degree.
• Practical knowledge of basic accounting principles (debits, credits, journal entries, and general ledger reconciliation) to support month-end closing and meet accounting deadlines.
• Ability to perform root-cause trend analysis focusing on aging reports, cash flow forecasting, and KPI tracking; moderate-to-advanced Excel and math skills required.
• Skilled in comparing, analyzing, and auditing invoices to identify non-standard discrepancies, applying critical thinking and sound judgment to assess financial risks.
• Proven ability to de-escalate high-pressure customer situations effectively while protecting the company’s interests.
• Excellent customer service skills with a track record of building strong relationships with both internal teams and external partners.
• Experience in corporate training, developing new educational materials, and providing ongoing system support to facilitate knowledge transfer.
• Strong ownership of responsibilities, excellent organizational skills, and the ability to work independently under pressure to meet tight deadlines.
• Highly detail-oriented with a steadfast commitment to high-level accuracy and the ability to recognize when to escalate or clarify tasks.
• Familiarity with industry trends specific to Shared Services processing, alongside a solid comfort level with standard office technology (file organization across cloud/network drives and basic IT troubleshooting).