Account Coordinator-Exterior Services

About the role

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

The Account Coordinator supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.

Responsibilities

• Oversees a portion of a client account or various client accounts.
• Follows all functional policies, and ensures compliance to all standard operating procedures.
• Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made.
• Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow.
• Manages customer issues as they arise during day-to-day operations.
• Supports and balances vendor sourcing to unify and increase profitability.
• Works in various customer portals, 3rd party systems, and KBS proprietary technology.
• Helps identify procedural issues and trends and shares examples of best practices with leadership.
• Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others.
• Performs other related duties as required and assigned.

Requirements

• Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required.
• WinTeam and Corrigo experience is a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required).
• 3+ years in an account coordinator role, ideally with experience in exterior services or another service-related field with high customer/client contact.
• KBS utilizes the KBSPresence mobile timekeeping software for accurate recording of employee work hours, attendance management, completion of required training, and distribution of important employment-related information. All non-exempt employees are required to download and use the KBSPresence app on their personal mobile devices to clock in and out for their shifts and breaks. In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks.

Benefits

• As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perk