Account Coordinator

Essential Duties and Responsibilities

• Provides day-to-day support to clients and client representatives regarding various issues such as eligibility, claims or rejected claims, co-pay questions, and member information.
• Provides timely and accurate answers to issues/inquiries from internal and external sources.
• Assists the Account Team in the account implementation process–including attendance of client implementation meetings, review of plan set-up and processing of member materials.
• Escalates high priority or reoccurring issues to the appropriate Client Services team member to ensure resolution; may require running reports, investigating causes and flagging the problem for follow-up.
• Maintains professional interdepartmental relations and communication on all client service issues.
• Serves as a liaison between internal departments and clients to fulfill day-to-day client needs or requests.
• Submits required paperwork to other departments through processing tools.
• Affords assistance in servicing the total customer relationship requiring interaction with medical administrators, brokers, consultants, legal personnel, trustees, etc.

Education and Experience

• Bachelor’s degree in Health Administration, Business, or related field desired.
• Proven industry experience may be acceptable in lieu of degree.
• Previous experience in client services or account management is preferred.

Knowledge, Skills, and Abilities

• Ability to communicate with all levels of people in a manner which illustrates superior professionalism.
• Excellent interpersonal skills for dealing with clients, peers, other departments, and senior management.
• Excellent written communication and documentation skills.
• Ability to manage multiple projects to successful conclusion.
• Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.
• Ability to identify developing problems and take actions as needed.
• Must have advanced attention to detail with the ability to prioritize and meet deadlines.
• Ability to organize information in a clear and concise manner.
• Requires knowledge and use of multiple proprietary or industry software systems and functions.
• Ability to adapt and be flexible in a variety of situations.
• Ability to multitask and possess excellent time management skills.
• Ability to analyze and interpret data/issues to identify root cause and resolution.
• Must be able to work independently as well as support and contribute to team goals.

Work Environment / Physical Demands

• This position is in a typical office environment which requires prolonged sitting in front of a computer.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
• May have occasional high stress when dealing with customers/clients.
• Some travel may be required.

Benefits

Details about benefits are not specified in the provided job posting.

Pay

Details about pay are not specified in the provided job posting.

Schedule

Details about schedule are not specified in the provided job posting.

Qualifications

Details about qualifications are not specified in the provided job posting.

Skills

Details about skills are not specified in the provided job posting.

Benefits

Details about benefits are not specified in the provided job posting.

Pay

Details about pay are not specified in the provided job posting.

Schedule

Details about schedule are not specified in the provided job posting.

Application Instructions

To apply for this position, please click the "Apply for this Position" button above.

Go back to the job list