Account Coordinator

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

About the Role

An Account Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. This position supports sales staff by coordinating order entry, order management, factory interface, and close-out of orders to meet and exceed customer expectations. The role provides high-level customer service over the phone and face-to-face, handling inquiries professionally and promptly, resolving concerns, and coordinating with other departments throughout the order lifecycle. Performs other duties as required to support assigned salesperson(s), allowing them to maximize outside sales time.

Responsibilities

• Check, process, track, bill, and close all project orders accurately.
• Act as an intermediary between sales and other departments and vendors to create quotes and orders.
• Prepare quotes by capturing specifications, conducting product research, addressing special project requirements, and gathering input from sales, design, project management, customers, and vendors.
• Validate and qualify information and discounting provided by internal departments and external vendors.
• Assist in the preparation and issuance of client proposals.
• Issue deposit invoices and confirm collection of deposits prior to order entry.
• Prepare/process orders by manufacturer by converting quotes into orders and checking for accuracy.
• Issue purchase orders to manufacturers, confirm receipt, and process acknowledgements from vendors.
• Resolve discrepancies in the order acknowledgement process.
• Communicate lead time delays to internal departments until resolution is achieved.
• Track and trace product on order to confirm timely receipt and delivery scheduling.
• Coordinate and prepare paperwork for delivery, installation, and service requests.
• Maintain accurate punch list documents and resolve open punch items.
• File and manage claims processes until resolution.
• Check and process completed orders for invoicing upon delivery and installation.

Requirements

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or 2 years of related experience and/or training; or equivalent combination of education and experience.
• Furniture industry experience and project implementation preferred.
• Ability to work under tight deadlines while maintaining attention to detail.
• Ability to work independently as well as in a team environment.
• Knowledge of order entry systems/database management preferred.
• Knowledge of specification software such as CET, CAP 2020, or Project Matrix is a plus.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• Strong verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and speak effectively before groups of customers or employees.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Office Suite and ability to learn software applications such as move management, accounting/billing, HRIS, and timekeeping.
• Ability to prioritize, multi-task, and organize workflow to manage daily responsibilities and meet deadlines.

Skills

• Planning and organization
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Teamwork and collaboration

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan encouraging continued education and development.

For more information on benefit offerings, visit https://suddath.com/about/careers/ and scroll down to view employee benefits.

Schedule

No travel required.

Working Conditions

• Cubicle working environment.
• Moderate noise level in the work environment.

Physical Demands

• Stand: Under 1/3 of the time.
• Walk: Under 1/3 of the time.
• Sit: Over 2/3 of the time.
• Use hands to finger, handle, or feel: Over 2/3 of the time.
• Reach with hands and arms: 1/3 to 2/3 of the time.
• Climb or balance: None.
• Stoop, kneel, crouch, or crawl: Under 1/3 of the time.
• Talk or hear: Over 1/3 to 2/3 of the time.
• Occasionally lift and/or move up to 10 pounds.
• Manual dexterity sufficient to reach/handle items, work with fingers, and perceive attributes of objects and materials.
• Specific vision abilities required include close vision and the ability to adjust focus.