Account Coordinator

About the role

We’re Global Facility Management and Construction, an innovative and groundbreaking organization launched in 2004. We’re now a staff of 160 managing some of the most interesting and innovative properties across the continent. We’re seeking high-performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can’t resist a challenge. We strive to build an inclusive, equitable, dynamic, and engaging culture.

Responsibilities

• Coordinate customer requests for facility services with contractors in an efficient and quick manner.
• Provide critical oversight in checking in on third parties, such as mall property managers and landlords, as needed.
• Submit proposals to clients after they’ve been reviewed and approved.
• Schedule and confirm security for locations as needed.
• Handle minor client escalations and resolve them to the best of your ability before sending them up the chain.
• Confirm successful case completion with client locations.
• Qualify and follow up on vendor pricing.
• Finalize pricing when a case is ready to be closed.
• Fix invoice issues and send approvals to vendors for pricing.
• Provide oversight when the time onsite sometimes exceeds expectations or we’d like more time.
• Dispatch Request for Proposals (RFPs) to vendors.

Requirements

• High School/College experience or related industry experience.
• At least one year of experience working in a dynamic and fast-paced office environment.
• Excellent customer service skills and strong process management abilities.
• Adept at time management and prioritizing tasks and deadlines.
• Great attention to detail.
• Proficient with Excel and Outlook.
• Experience with internet research tools is beneficial.
• Bilingualism is a plus.

Qualifications

You are the ultimate in customer service and process management. You work well independently but enjoy contributing to a team, and you have great flexibility, initiative, and judgment.

Skills

• Master of time management and prioritization.
• Outstanding attention to detail.
• Expert proficiency with Excel.
• Advanced skills with Outlook.
• Strong internet research capabilities.
• Bilingualism is a plus.

Benefits

We offer a rich and full suite of benefits and perks, including paid holidays, team-building activities, summer barbeques, celebrations, and an employee appreciation program. Traditional benefits include excellent health and dental coverage, life insurance, and a compelling PTO program. Our 401(k) plan is also available.

Pay

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Schedule

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