Account Coordinator

About the role

GigSafe is a contractor management platform built for gig and last-mile delivery operations. We are building infrastructure for the future of 1099 work that helps companies verify, manage, and pay independent contractors at scale. The 1099 economy is the fastest-growing segment of the American workforce, and it's been running on duct tape and spreadsheets. A credentialing gap or an uninsured worker isn't just an HR headache here, it's a liability that can shut down a business. This is a big problem. A large market. And we're early. Come build with us. For more information, visit gigsafe.com

Role Overview: GigSafe is looking for our first Account Coordinator to join the Customer Success team and support the full customer success lifecycle. Our Customer Success team has grown from managing a handful of accounts to dozens of active relationships across mid-market and enterprise size customers, without anyone dedicated to the operational layer underneath them. Delayed onboarding or a missed follow-up isn’t just an internal miss, it’s a huge client-facing risk that can hold up a customer’s ability to pay their own contractors. This role closes those gaps. It requires a proactive, process- and detail-oriented individual with strong organizational and operational skills, who is eager to grow in a cross-functional startup environment. It needs someone who can earn trust across multiple stakeholders, keeping them prepared and organized without waiting to be asked.

Responsibilities

• Support Account Managers and the Onboarding team across the full customer success lifecycle – during the handoff from sales to implementation and through steady-state account management
• Prepare onboarding documentation, pull account reports and assemble materials ahead of customer calls and QBRs
• Track onboarding status end-to-end: log activity, update records and keep Attio current so nothing falls through
• Handle routine customer communications – scheduling, confirmations, status updates, and flag anything that needs an Account Manager’s judgement call
• Manage internal deadlines and open action items across teams so follow-ups don’t sit unaddressed
• Log support and product tickets and follow-up until resolved
• Be a secondary point of contact for allocated account stakeholders
• Be a product expert and help build, edit, and manage customer onboarding and compliance workflows
• Support client site visits alongside Account Managers, as needed
• Drive process improvements and contribute to standard operating procedure (SOP) development for the customer success lifecycle as it matures

Qualifications

• Based in Austin, TX or willing to relocate
• 1-3 years of experience in account management, customer support or an operations/admin role managing 10+ accounts or projects at once
• Working fluency in a CRM (Attio, Salesforce, HubSpot or similar)
• Strong project management skills including project planning, time management, organization
• Ability to effectively respond to rapidly changing business needs and urgent requests
• Excellent verbal and written communication and interpersonal skills – concise, specific and quick

Preferred (Not Required)

• Startup experience
• Background in logistics, contractor management, insurance or payments
• Experience with Attio

Pay

Competitive base with performance bonus

Benefits

• Medical, dental, and vision for you and dependents
• Unlimited PTO plus company holidays
• 401(k)
• Meaningful equity
• Paid parental leave