Account Coordinator

About the role

Join a team dedicated to delivering exceptional support and guidance to employees navigating their benefit plans. In this role, you'll serve as a trusted resource for claims, billing, eligibility, and coverage questions across medical, prescription, dental, vision, and ancillary benefits. The ideal candidate combines strong customer service and problem-solving skills with a passion for learning and growing their expertise in the employee benefits and insurance industry.

How You'll Make An Impact

Client Support

• Handle daily service tasks, including member claims, billing, eligibility, and service-related issues
• Manage phone calls across various service lines, such as medical, prescription, dental, vision, and ancillary employee benefits
• Maintain and update software for tracking phone calls and emails promptly, ensuring accurate records of ongoing activities
• Process and request plan updates and HIPAA authorization forms, coordinating with the appropriate parties
• Conduct thorough research on employer plans to provide accurate and detailed answers to employees
• Oversee case management tasks, ensuring timely resolution
• Address high-priority prescription issues with efficiency and care

Insurance Expertise

• Actively engage in learning; study industry trends. Seeks out self-directed learning to increase industry knowledge
• Maintains carrier updates and bulletins in a shared document environment

About You

Required

• High School diploma/equivalent plus 1 year directly applicable experience
• Proficiency in Microsoft Office and basic math skills

Highly Preferred

• Strong organization and written/verbal communication skills
• Strong attention to detail and conscientiousness
• Efficient prioritization and time management skills
• Demonstrated customer service focus
• Ability to quickly learn multiple software systems
• Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact