Account Coordinator

Responsibilities

• Support Account Executive and Account Managers in the maintenance of Linear TV deals by maintaining an assigned book of business; entering and confirming all schedule details of orders (units, dates, dayparts, rotations, targeting, pricing)
• Communicates across multiple internal departments Pricing & Planning, Traffic/Operations, Finance/AR, Research, Brand Partnerships, and other Client Services teammates to facilitate flawless deal stewardship and campaign execution
• Execute client requested changes such as brand allocations, commercial movement across weeks or dayparts, etc. in a timely manner and sending confirmations in the form of change notices with updated flowcharts
• Execute internal schedule changes, such as programming changes, makegoods, etc., and confirm changes to client
• Partner with Commercial Ad Operations to obtain any missing commercial creative
• Ax Account Manager in monitoring delivery pacing; flag any accounts at risk for under-delivery, and books ADUs as needed
• Pull pre/post-logs upon client request
• Serve as day-to-day contact for agency/client assistants on schedules, and capture client requests, resolving issues in a timely manner with clear follow-through
• Validate invoices against delivery and pricing; resolve discrepancies with Finance/AR

Requirements

• Prior work or intern experience in media and/or related customer service
• Experience with Excel and PowerPoint
• A keen eye toward process adherence to create a smooth workflow
• Ability to clearly communicate, act with a sense of urgency and meet deadlines
• Highly organized with excellent attention to detail
• A collaborative team player who works well with diverse groups
• Proactive problem-solver who takes the initiative to address client needs
• Skilled at balancing competing clients and workflow demands to maintain accuracy
• Adaptable and resilient, able to manage a fast-paced environment and changing priorities with composure