Account Coordinator

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary. Roles And Responsibilities Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to bookingSchedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customersMeet with Manufacturing management to ensure orders are being completed within promised customer deadlinesMeet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked ordersCollaborate with Product Engineering department to resolve engineering change request orders as follows:Analyze customer requests to ensure Engineering has all the information needed to complete requests.Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customersPartner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedbackIdentify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissionsOwn customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portalPerform other related duties as assigned and required by Customer Service Manager Qualifications Ability to become a trusted partner to external clients, resulting in increased revenueAbility to understand/analyze client needs and link them to company offeringsAbility to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partnerStrong verbal and written communication skillsAbility to easily build rapport at all levels with both internal and external clientsHigh level of attention to detail and exceptional organizational skillsExcellent time management and multi-tasking skillsAbility to adapt and react to quick changesAbility to work independently on projectsAbility to work effectively and efficiently under pressureMinimum of two years’ experience working in a high volume, fast-paced sales environment requiredMinimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred. $65,000 - $80,000 a year The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits Include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use Of AI We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected] . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application . Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.