ACCOUNT CLERK 2 (FT - Days)

About the Role

This is a full-time, union position responsible for ensuring timely and accurate billing submissions, compliance with hospital and payer policies, and resolution of accounts. The role involves reviewing patient accounts, processing statements, and handling billing-related inquiries while maintaining strict patient confidentiality and adherence to HIPAA policies.

Responsibilities

• Review patient account files for discharged patients to ensure accuracy and completeness.
• Identify and resolve billing discrepancies in a timely and professional manner.
• Determine portions of charges to be billed to insurance companies, third parties, or patients directly.
• Submit billings to insurance companies accurately and on time.
• Monitor outstanding accounts and follow up on past-due accounts.
• Alert supervisors to billing problems and assist in resolving recurring issues.
• Respond to inquiries from patients, insurance companies, and other parties regarding charges or billing discrepancies.
• Provide accurate billing information to hospital personnel, including cashiers and collectors.
• Handle telephone requests with courtesy, accuracy, and respect for confidentiality.
• Analyze pertinent information to make informed, objective decisions.
• Follow up on account charge inquiries and communicate findings to relevant parties.
• Maintain a thorough understanding of billing policies and procedures.
• Attend department meetings and training programs to stay updated on policy and procedural changes.
• Review memos, newsletters, and bulletins for updates on billing, collection, and discharge policies.
• Perform job duties independently with minimal supervision.
• Adhere to HIPAA policies and maintain strict patient confidentiality.
• Complete billing activity reports.
• Demonstrate knowledge of Patient Accounting policies and procedures.
• Assist co-workers with daily tasks or special projects to support department efficiency.
• Comply with hospital policies regarding lunch and break times.
• Utilize work time efficiently to complete tasks within established time frames without sacrificing quality.

Requirements

• High school graduate or equivalent; business courses preferred.
• Minimum of six (6) months of hospital billing experience preferred.
• Strong verbal, written, and organizational skills.
• Knowledge of UB92/UB04 billing elements, ICD9, and CPT coding.
• Hands-on experience with personal computers, copiers, and fax machines.
• Operational knowledge of Microsoft Word and good bookkeeping skills.
• Problem-solving abilities and the capacity to prioritize and execute tasks efficiently.
• Highly motivated with a strong customer service orientation.
• Ability to work independently with minimal supervision.
• Willingness to assist in other areas as needed.

Schedule

Full-time (5x8s), Monday through Friday, 8:00 AM – 4:30 PM. Holiday pattern: B.