Account Clerk II

About the role

The City of Silverton is looking for an organized, detail-oriented, and customer-focused professional to join our Finance Department as an Account Clerk II. The Account Clerk II performs a variety of important financial, customer service, and administrative duties, with a primary focus on accounts payable/accounts receivable, Municipal Court, and utility billing. This is a great opportunity for someone who enjoys working with numbers, helping people, solving problems, and keeping things running smoothly behind the scenes. In this role, you will work with a high level of independence while supporting several key City functions. You will serve as a primary point of contact for utility billing and Municipal Court questions, maintain accurate financial and customer records, process payments and billing, and provide backup support for front counter and other Finance Department operations.

Responsibilities

• Municipal Court
  • Maintain court and trial docket information and official case files
  • Process citations, pleas, court notes, and other court documentation
  • Schedule trials and court appearances and coordinate notifications
  • Process court-ordered payment arrangements and traffic and insurance diversions
  • Prepare notices and follow-up documentation related to court cases
  • Respond to court-related questions from the public, attorneys, and law enforcement
  • Work independently and alongside the Municipal Court Judge to support efficient court operations
• Utility Billing & Customer Service
  • Maintain utility billing records and customer account information
  • Process account changes, service transfers, final bills, and disconnects
  • Generate monthly utility bills and verify meter information
  • Research and correct billing and usage discrepancies
  • Coordinate meter changes with Public Works
  • Prepare final bills, delinquent notices, and other customer correspondence
  • Process leak adjustments in accordance with City policy
  • Assist customers with utility billing questions and account concerns
• Administrative & Financial Support
  • Provide backup support at the front counter, including answering phones, accepting payments, and assisting customers
  • Balance cash drawers, prepare deposits, and assist with financial recordkeeping
  • Provide backup support for accounts payable processing
  • Process utility credit refunds and court overpayments
  • Prepare accounts payable invoices and other financial documentation
  • Assist with other Finance Department duties as needed

Qualifications

• High school diploma or GED and at least three years of related experience, or an equivalent combination of education, training, and experience
• Knowledge of basic accounting principles and financial practices
• Strong attention to detail and accurate data entry skills
• Ability to research and resolve account discrepancies
• Excellent communication and customer service skills
• Ability to manage multiple priorities, deadlines, and frequent interruptions
• Good judgment and the ability to make independent decisions within established policies and procedures
• Proficiency with Microsoft Office and the ability to learn financial and database software such as Caselle
• A bachelor's degree in a related field is preferred

Requirements

• A valid Oregon driver's license is required
• CJIS and LEDS certifications must be able to be obtained within 30 days of hire

Pay

$27.4552 - $35.0406 / Hourly