ACCOUNT CLERK - 06262026-78847

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one year of routine bookkeeping, or routine clerical auditing work; qualifying experience may be substituted for the required education, on a year for year basis; completion of nine quarter hours of study in accounting or bookkeeping from an accredited college, technical institute or vocational school may be substituted for the required experience.

Responsibilities

• Calculates overall invoice totals, account adjustments, and purchases/account deductions to generate reports, spreadsheets, and adjustment forms.
• Reconciles physical inventory counts against electronic inventory data. Verifies electronic data entries and receiving reports to ensure accuracy.
• Communicates with internal and external customers in a friendly and courteous manner to promote healthy relationships and provide exceptional customer service.
• FIELDS CALLS FROM EXTERNAL AND INTERNAL CUSTOMERS TO EXPLAIN ACCOUNT STATUS INFORMATION, INTERNAL POLICIES AND PROCEDURES, AND OTHER INFORMATION AS REQUIRED.
• Manages complaints from internal and external customers effectively by providing clear and accurate information.
• Maintains account entries in electronic databases to ensure accurate record keeping.
• Maintains paper files including but not limited to invoices, adjustment forms, and court orders as required to meet record keeping requirements.
• TRAVELS TO INTERNAL AND EXTERNAL SITES ON FOOT TO DELIVER MAIL, MAKE BANK DEPOSITS, AND PICK UP RELEVANT DEPARTMENTAL PACKAGES.

Competencies (KSA's)

• Decision Quality
• Interpersonal Savvy
• Communicates Effectively
• Manages Complexity
• Demonstrates Self-Awareness

Knowledge

• Clerical
• Customer and Personal Service
• Mathematics
• Reading Comprehension
• Speaking
• Active Learning and Listening
• Written Comprehension
• Problem Sensitivity
• Deductive Reasoning
• Mathematical Reasoning
• Inductive Reasoning

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Calculator

TN Driver Standards

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.