CLERK 3 - 06302026-78917

Overview

Under general supervision, is responsible for general clerical work of considerable difficulty; and performs related work as required. This is the highest class in the Clerk sub-series. An employee in this class is responsible for advanced general clerical work and minor supervisory work.

Responsibilities

• Counsults with supervisors on office functions including but not limited to taking messages, answering telephones, inputting time sheets, filing, reviewing and distributing mail, maintaining contracts, creating documents or forms, ordering supplies, and other related functions.
• Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
• Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.
• Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
• Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
• Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.
• Schedules appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
• Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.
• Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Competencies (KSA's)

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy
• Administration and Management
• Clerical
• Customer and Personal Service
• Skills
• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Calculator
• Computer
• Printer/Scanner
• Telephone
• Copier/Fax Machine

TN Driver Standards

Agencies may allow an exception based on other factors.