CLERK 3 - 07092026-79053

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.
• Necessary Special Qualifications: Applicants for this class within the Department of Human Services will be required to:
• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Agree to release all records involving their criminal history to the appointing authority.
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Responsibilities

• Counsels and assists in the conduct of office functions including but not limited to taking messages, answering telephones, inputting time sheets, filing, reviewing and distributing mail, maintaining contracts, creating documents or forms, ordering supplies, and other related functions.
• Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
• Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.
• Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
• Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
• Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.
• Provides support by scheduling appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
• Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

Competencies (KSA's)

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy

Knowledges

• Administration and Management
• Clerical
• Customer and Personal Service

Skills

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

TN Driver Standards

Agencies may allow an exception based on other factors.