CLERK 3 - 06302026-78917

Qualifications

• Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.
• Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Responsibilities

• Counsels and assists employees and the public in obtaining information.
• Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
• Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.
• Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
• Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
• Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.
• Schedules appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
• Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

Competencies (KSA's)

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy

Knowledges

• Administration and Management
• Clerical
• Customer and Personal Service

Skills

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.**